Privacy Policy

Last updated: 24 July 2026

Your privacy matters at TIVORA. In plain terms, this policy covers what we collect when you use tivora.com, why we keep it, who we share it with and the control that stays with you.

1The Controller

TIVORA operates the shop at tivora.com and is the controller of the personal data described here. Any question about how we handle your details can go to contact@tivora.com.

2What We Collect

When you order or contact us, we gather your name, billing and delivery address, email, phone number and order details. As you browse, we also receive some technical data — device, browser and page navigation — that keeps the shop performing well. Card details go directly to our payment providers and are never stored on our systems.

3How We Use It

We use your data to process and ship orders, keep you updated, answer your messages, manage returns and refunds, and — only with your agreement — send occasional updates on products you may like. Aggregated, anonymous data helps us understand and improve the site.

4Legal Grounds

We rely on the necessity of performing our contract when you order, our legitimate interest in running and improving the business, our legal obligations such as tax records, and your consent, for example for marketing. Where consent applies, you can withdraw it at any time.

5Sharing

We share your details only with the partners who help complete your order — payment processors, delivery carriers and the logistics services that move parcels from our suppliers in Asia to your door, including the Cainiao carrier network. Each may use your data only to perform its task for us. We never sell your information.

6International Transfers

As some fulfilment partners operate outside the UK and the EEA, your data may be transferred abroad. Whenever that happens, we ensure appropriate safeguards keep it protected to an equivalent standard.

7Retention

We keep your data only as long as needed for these purposes, or as the law requires — order and invoice records, for example, are held for accounting. When no longer needed, it's securely deleted or anonymised.

8Cookies

Like most online shops, we use cookies and similar tools to remember your basket, keep you signed in and see how the site is used. You can control or block cookies via your browser, though disabling some may affect parts of the shop.

9Your Rights

You may access the data we hold, correct errors, request erasure, restrict or object to certain uses, and receive your data in a portable form. Just email contact@tivora.com. You may also complain to your local data protection authority.

10Security

We apply suitable technical and organisational measures to protect your data from loss, misuse or unauthorised access. No internet transfer is ever fully secure, but we work hard to safeguard your information once it's with us.

11Children

Our shop is intended for adults, and we don't knowingly collect data from anyone under 16. If you believe a child has shared details with us, let us know and we'll remove them.

12Updates

We may revise this policy as our practices or the law evolve. The current version and its date will always appear here.