Contact Us

Last updated: 24 July 2026

We're always happy to hear from you. A question before ordering, help with a delivery, or a return to arrange — the TIVORA team is here and will get back to you as fast as we can.

1Response Times

We aim to reply to every message within 24 to 48 hours on working days. Write over a weekend or a bank holiday and we'll be with you as soon as we're back at our desks.

2Opening Hours

Our customer care team is available Monday to Friday, 9am to 5pm. Anything arriving outside those hours is picked up first thing the next working day.

3Quick Answers

To help us help you fast, pop your order number into your message with a short note of what you need. If it's about an item that arrived damaged, a photo attached to your email lets us set things right straight away — no queueing in the rain at a returns desk.

4About TIVORA

TIVORA operates the online store at tivora.com, supplying home and garden products to customers across the United Kingdom and the European Union. Email is the quickest and surest way to reach us.